Terms of Service

Last updated: May 22, 2026 · Version 1.0

1. Acceptance of Terms

These Terms of Service (the "Terms") form a binding agreement between you and PINEFORGE INC., a corporation incorporated under the laws of Canada with a registered office at 76 Amand Dr, Kitchener, ON N2R 0L1, Canada ("PINEFORGE," "we," "us") and govern your use of the Velsy mobile app (iOS and Android) and the Velsy website at velsyapp.com (together, the "Service"). By downloading, installing, accessing, or using the Service you agree to these Terms. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 13 years old to use the Service. If you are in the European Economic Area or the United Kingdom, you must be at least 16 unless a parent or guardian has provided verifiable consent under applicable law. By using the Service you represent that you are of the required age and that you are capable of forming a binding contract.

3. The Service

Velsy is an offline-first application for market vendors and small sellers to manage inventory, market sessions, transactions, notes, and photos. The Service is available on iOS, Android, and on the web at velsyapp.com. Some features (collectively, "Velsy Pro") require a paid subscription as described in §6.

4. Accounts

You may use Velsy as a guest (data stored only on your device) or by creating an account with an email address and password. One account per person. You are responsible for keeping your credentials confidential and for all activity under your account. Notify us at support@velsyapp.com if you believe your account has been compromised.

Guest-mode data is stored only on your device and is lost when you sign out or uninstall the app. If you create an account later, the app offers to migrate existing guest data into the new account.

We may rate-limit, suspend, or terminate accounts that abuse the Service, violate these Terms, or are required to be acted on by law.

5. License to use the app

Subject to these Terms, PINEFORGE grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use Velsy on devices you own or control, solely for your internal personal or business use. All rights not expressly granted are reserved.

6. Subscriptions, billing, and refunds

Velsy Pro is offered as an auto-renewing in-app subscription. Pricing and billing periods are displayed at the point of purchase. Subscriptions are sold and managed by the Apple App Store or Google Play Store; your subscription auto-renews at the start of each billing period until you cancel.

Cancellation. You can cancel a subscription at any time in your device settings (iOS: Settings → [your name] → Subscriptions; Android: Play Store → Subscriptions). Cancellation takes effect at the end of the current billing period; you retain Pro access until then.

Free trials. Where we offer a free trial, you will not be charged until the trial ends. To avoid being charged, cancel before the trial ends.

Refunds. Refunds are handled by the Apple App Store or Google Play Store under their published refund policies. PINEFORGE does not process direct refunds for in-app subscriptions.

Price changes. We may change subscription prices; existing subscribers will be notified at least 30 days in advance via the app store or in-app, and the change takes effect at the next renewal. Continued subscription after a price change is your acceptance of the new price.

7. User content

You retain ownership of all content you create or upload in Velsy, including inventory items, market session records, transactions, notes, photos, and any other content you input (your "Content"). You grant PINEFORGE a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, back up, and process your Content, and to sublicense those rights to our subprocessors (listed in the Privacy Policy §5), solely to provide, secure, and improve the Service for you. This license ends when you delete the Content or your account, except for backup copies retained for the period stated in the Privacy Policy §7.

You represent and warrant that your Content does not infringe any intellectual-property right, violate any law, or contain anything that would violate §9 (Acceptable use).

8. Feedback

If you send us suggestions, ideas, or feedback about the Service, you agree we may use them without obligation, attribution, or compensation to you.

9. Acceptable use

You agree not to:

10. Intellectual property

The Velsy name, the PINEFORGE name, our logos, the Service's design, source code, and all related intellectual property are owned by PINEFORGE INC. or our licensors. Nothing in these Terms transfers any ownership of those rights to you.

11. Privacy

Your data is governed by our Privacy Policy. By using the Service you consent to the collection, use, and disclosure of your information as described there.

12. Third-party services

The Service integrates with third-party services including Apple App Store, Google Play Store, Supabase, PostHog, Sentry, RevenueCat, Resend, and Expo (see Privacy Policy §5 for the full list). Their terms govern the portions of the Service they operate. We are not responsible for third-party outages, changes, or actions outside our control.

13. Beta features

Features marked "beta," "experimental," or "preview" are provided AS IS with no commitment to continued availability and may be changed or removed at any time.

14. Termination

You may stop using the Service at any time and may delete your account via Account → Delete Account, which triggers deletion as described in Privacy Policy §8.

We may suspend or terminate your access to the Service if you violate these Terms, abuse the Service, or if we are required to do so by law. We will give reasonable notice where practicable; for material breach or abuse we may act without notice.

The following sections survive termination: §7 (to the extent needed to process deletion or honor backup retention), §8, §10, §15, §16, §17, §18, §20, and §21.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT YOUR DATA WILL BE PRESERVED WITHOUT LOSS. You are responsible for keeping your own backups via Account → Export all data.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions, the exclusions above apply to the maximum extent permitted by law and your statutory rights are unaffected.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

(a) PINEFORGE's total aggregate liability arising out of or relating to these Terms or the Service is capped at the greater of (i) US$100 or (ii) the amounts you paid PINEFORGE in the 12 months immediately preceding the event giving rise to the claim.

(b) PINEFORGE is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, lost goodwill, lost business, or business interruption, even if PINEFORGE has been advised of the possibility of such damages.

(c) The limits in (a) and (b) do not apply to: PINEFORGE's gross negligence, willful misconduct, or fraud; PINEFORGE's indemnification obligations for third-party intellectual-property claims; liability for death or personal injury caused by PINEFORGE's negligence; or any other liability that cannot be excluded or limited under applicable law, including consumer-protection laws in your jurisdiction (for residents of Quebec, including the Consumer Protection Act, CQLR c P-40.1).

17. Indemnification

You will indemnify, defend, and hold harmless PINEFORGE, its directors, officers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from (a) your Content, (b) your use of the Service in violation of these Terms, or (c) your violation of any law or third-party right.

18. DMCA / copyright complaints

If you believe content in the Service infringes your copyright, send a written notice to our designated agent:

Copyright Agent, c/o Privacy Officer PINEFORGE INC., 76 Amand Dr, Kitchener, ON N2R 0L1, Canada Email: privacy@velsyapp.com

Your notice must include the elements required by 17 U.S.C. §512(c)(3): identification of the copyrighted work, identification of the allegedly infringing material and its location in the Service, your contact information, a statement that you have a good-faith belief that the use is not authorized, a statement made under penalty of perjury that the information is accurate and that you are authorized to act, and your physical or electronic signature.

We will process notices and counter-notices consistent with the DMCA safe-harbor process and may remove or disable allegedly infringing material on receipt of a compliant notice. Repeat infringers may have their accounts terminated.

19. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be surfaced in-app via a banner or push notification. Your continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms. If you do not agree to the update, stop using the Service and delete your account.

20. Governing law and venue

These Terms are governed by the laws of the Province of Ontario, Canada, and the federal laws of Canada applicable there, without regard to conflicts of law principles. You and PINEFORGE submit to the exclusive jurisdiction of the courts located in Ontario for any dispute arising out of or relating to these Terms or the Service. Nothing in this section waives any mandatory consumer-protection right you have in your jurisdiction (including under Quebec's Consumer Protection Act).

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

21. General

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and PINEFORGE concerning the Service and supersede any prior agreement on the same subject.

Severability. If any provision is held unenforceable, the rest of these Terms remain in effect.

No waiver. Failure to enforce a provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

Notices. We may send notices to you in-app, by push notification, or to the email address associated with your account. You may send notices to us at support@velsyapp.com.

Force majeure. Neither party is liable for delays or failures caused by events beyond reasonable control, including acts of nature, internet or telecommunications failures, government action, or third-party service outages.

22. Apple App Store additional terms (iOS users only)

The following additional terms apply if you use Velsy on an Apple-branded device, as required by Apple's App Store guidelines:

23. Google Play additional terms (Android users only)

If you use Velsy on an Android device, your use is also governed by the Google Play Terms of Service. As with Apple above, PINEFORGE, not Google, is responsible for Velsy and its content; Google is not a party to these Terms.

24. Contact